Terms of service
Terms & Conditions
Effective Date: 01 January 2025
Owner: Homeaven
Welcome to homeaven.com (“Website”). By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you should not access or use the Website. Please read these Terms carefully before proceeding.
1. Definitions
“Website” refers to homeaven.com.
“Company” refers to Homeaven, the owner and operator of the Website.
“User” refers to any individual, business, or entity that accesses or uses the Website.
“Products” refers to the goods available for purchase on the Website.
“Services” refers to all services provided by the Website, including but not limited to browsing, purchasing, and customer support.
2. Eligibility
You must be at least 18 years of age to use this Website. By accessing the Website, you represent that you are legally eligible to enter into a binding contract under the Indian Contract Act, 1872.
If you are using the Website on behalf of a business or entity, you represent that you have the authority to bind the business or entity to these Terms.
3. Registration and Account
Certain features of the Website require you to register an account.
You are responsible for maintaining the confidentiality of your account credentials and agree to accept responsibility for all activities under your account.
You agree to provide accurate, current, and complete information during registration.
Any false or misleading information provided may result in account suspension or termination.
The Company reserves the right to refuse registration, terminate accounts, or restrict access to the Website at its sole discretion.
4. Use of the Website
You agree to use the Website only for lawful purposes and in compliance with all applicable laws and regulations, including but not limited to the Information Technology Act, 2000.
You agree not to:
• Use the Website for fraudulent or unethical purposes
• Interfere with the operation of the Website including hacking or introducing malware
• Copy, reproduce, or exploit website content for commercial purposes without permission
5. Product Information and Pricing
We strive to provide accurate and up-to-date product information, including descriptions, pricing, and availability. However, errors may occur.
Prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We reserve the right to:
• Modify product prices
• Discontinue products
• Update product information
Images of products are for illustration purposes only and may differ slightly from the actual product.
6. Orders and Payments
By placing an order on the Website, you agree to purchase the selected Products in accordance with these Terms.
Homeaven reserves the right to accept, reject, or cancel orders at its sole discretion.
Reasons for cancellation may include:
• Product unavailability
• Pricing errors
• Suspicious or fraudulent activity
Payments must be made through the secure payment methods available on the Website.
We do not store payment details, and transactions are processed through secure payment gateways.
In case of payment disputes or failures, we will make reasonable efforts to resolve the issue.
Refunds, if applicable, will be processed according to our Return & Refund Policy.
For high-value orders (above ₹2000), we may request advance payment confirmation before processing the order.
7. Shipping and Delivery
We aim to deliver products within the estimated delivery timeframe. However, delivery times may vary due to unforeseen circumstances.
We are not responsible for delays caused by:
• Natural disasters
• Courier delays
• Strikes or logistical disruptions
Ownership and risk of loss transfer to the user once the product is delivered.
Customers must provide accurate shipping information. We are not responsible for non-delivery due to incorrect addresses.
For security reasons, do not share the delivery OTP with the delivery partner before receiving the parcel.
8. Cancellations, Returns, and Refunds
Order Cancellation
Orders can be cancelled before they are shipped.
Once shipped, cancellations may not be possible.
Homeaven reserves the right to cancel orders due to:
• Stock issues
• Pricing errors
• Suspected fraudulent activity
Returns
Returns are accepted only if:
• The product is damaged
• The product is defective
• The wrong product was delivered
Customers must notify us within 3 days of delivery to initiate a return.
Products must be returned in:
• Original packaging
• Unused condition
• With all tags intact
Refunds
Refunds will be processed within 7–10 business days after the returned product is received and inspected.
Refunds will be issued to the original payment method used during purchase.
For detailed information please visit our Return & Refund Policy page.
9. Intellectual Property
All website content including:
• Logos
• Images
• Text
• Graphics
• Website design
is the property of Homeaven and protected under applicable intellectual property laws.
Users are not permitted to copy, reproduce, distribute, or reuse website content without written permission.
10. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
11. Limitation of Liability
Homeaven shall not be liable for any:
• Direct damages
• Indirect damages
• Incidental damages
• Consequential damages
arising from the use of this Website or its products.
Our liability is limited to the amount paid for the product that caused the claim.
12. Indemnification
Users agree to indemnify and hold harmless Homeaven, its employees, partners, and affiliates from any claims or damages arising from:
• Violation of these Terms
• Misuse of the Website
• Infringement of third-party rights
13. Governing Law
These Terms are governed by the laws of India.
Any disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka.
14. Amendments
Homeaven reserves the right to update or modify these Terms at any time without prior notice.
Users are encouraged to review these Terms periodically.
Continued use of the Website constitutes acceptance of any updated Terms.
15. Contact Information
For questions regarding these Terms or the Website, contact us at:
Homeaven
Address:
No.55/5
1st Cross, 1st Main Road
Hosur Main Road
Chikka Beguru Gate
Opp. Metro Pillar No. 324
Bommanahalli
Bengaluru – 560068
Karnataka, India
Whatsapp: +91 9113005417