Legal
Effective Date: 01 January 2025
You have 3 days from the date of delivery to initiate a return. Returned items must reach our warehouse within 7–10 days of delivery.
If you receive a damaged or defective item, report it within 24 hours of delivery via WhatsApp with your order number, a description of the issue, and supporting photo/video evidence. Verified cases will receive a free replacement at no extra cost.
Once your return is approved, the refund will be initiated within 24 hours of approval. Depending on your payment provider, the amount will reflect in your account within 5–7 business days.
Refunds are credited back to the original payment method used at checkout.
The following items are not eligible for return or refund:
Return shipping costs are borne by the customer unless the return is due to a defective, damaged, or incorrect product sent by us. In eligible cases, we will arrange or reimburse the return shipping. Returns must be shipped to our Bengaluru warehouse — the address will be shared when your return request is approved.
To raise a request, reach out to us on WhatsApp with the following:
WhatsApp: +91 9113005417
Our support team is available Monday–Saturday, 9:30 AM–6:00 PM IST (excluding public holidays).
