Legal
Effective Date: 01 January 2025
Orders are typically processed within 1–2 business days (Monday to Saturday, excluding public holidays). Orders placed after 2:00 PM IST or on weekends and public holidays will be processed the following business day. You will receive a WhatsApp message and email with tracking information once your order has been shipped.
Estimated delivery windows vary by region:
| Region | Estimated Delivery |
|---|---|
| Karnataka, Tamil Nadu, Telangana, Andhra Pradesh | 2–4 business days |
| Other States | 4–7 business days |
| Jammu & Kashmir, North Eastern States, Andaman & Nicobar Islands | 5–10 business days |
These are estimates and may vary due to courier conditions or unforeseen circumstances.
Flat shipping fee for orders under ₹500, payable via UPI/PhonePe only — Cash on Delivery is not available below this amount.
Free shipping on orders of ₹500 and above when paid via UPI/PhonePe.
Cash on Delivery (COD) is available for orders of ₹500 and above, with a ₹100 delivery charge.
Currently, we ship only within India. We do not offer international shipping or deliveries to P.O. Box addresses.
Once your order is shipped, you will receive tracking details via WhatsApp and email. You can use this information to monitor your shipment directly on the courier partner's website.
Haven Home is not responsible for packages that are lost or stolen after being marked as delivered by the courier. If you receive a damaged package, please contact our support team immediately — we will assist you in raising a claim with the courier partner.
If you need to correct your shipping address, please reach out to us via WhatsApp as soon as possible before your order is processed. While we will do our best to accommodate the change, address corrections cannot be guaranteed once processing has begun.
Our support team is available Monday–Saturday, 9:30 AM–6:00 PM IST (excluding public holidays).
WhatsApp: +91 9113005417
